jayw9 Privacy Policy

This Privacy Policy applies to all users of the jayw9 platform, including visitors to our website and registered account holders. By accessing or using jayw9, you confirm that you have read, understood, and agree to the practices described in this document. If you do not agree, please discontinue your use of the platform.

jayw9 is committed to maintaining a safe, fair, and transparent platform for all players across Bangladesh — from Dhaka and Chittagong to Sylhet, Khulna, and beyond. We handle all personal information in accordance with applicable data protection principles, and we take reasonable technical and organisational measures to safeguard your data from unauthorised access, loss, or misuse.

Information We Collect

Personal Information You Provide

When you register an account or interact with jayw9's services, we may collect the following categories of personal data:

• Full name, date of birth, and contact details (email address, phone number)
• Residential address, city, and country (e.g. Dhaka, Chittagong, Sylhet)
• Government-issued ID documents submitted during account verification (KYC)
• Payment details including bKash wallet numbers, Nagad account references, or Rocket numbers
• Correspondence you send to our support team via email or chat

Automatically Collected Information

When you browse or use jayw9, our servers and third-party analytics tools may automatically collect technical data, including:

• IP address, browser type, operating system, and device identifiers
• Pages visited, session duration, clicks, and navigation paths within jayw9
• Approximate geographic location (city/region level) derived from your IP address

How We Use Your Information

jayw9 processes your personal data for specific, legitimate purposes only. We do not use your data for any purpose beyond what is described here. The main uses are:

• Account creation, identity verification, and ongoing account management
• Processing deposits and withdrawals via bKash, Nagad, Rocket, Upay, and other supported payment methods
• Delivering personalised game recommendations, bonus offers, and promotional communications
• Detecting and preventing fraud, money laundering, and other prohibited activities
• Responding to customer service enquiries and technical support requests
• Complying with legal obligations and regulatory requirements applicable to online gaming platforms

We rely on your consent, contractual necessity, and/or our legitimate interests as the legal basis for processing your personal data. Where we rely on your consent, you have the right to withdraw it at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.

Sharing Your Information

jayw9 does not sell, rent, or trade your personal data. We may share your information only in the limited circumstances described below.

Service Providers

We work with trusted third-party service providers who assist us in operating the platform — including payment processors (such as bKash and Nagad), KYC verification services, fraud detection tools, and hosting infrastructure. These partners access your data only to perform specific tasks on our behalf and are contractually bound to keep it confidential and secure.

Legal Obligations

We may disclose your personal data if required to do so by a court order, government authority, or applicable law. In such cases, jayw9 will provide only the minimum information required and will, where legally permitted, notify you of such a disclosure.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your personal data may be transferred to the acquiring entity. We will provide notice before your data is transferred and becomes subject to a different privacy policy.

Cookies and Tracking Technologies

jayw9 uses cookies and similar tracking technologies to improve your browsing experience, remember your preferences, and gather analytics data. We use the following types of cookies:

• Essential cookies — required for core platform functionality such as session management and secure login
• Analytics cookies — help us understand how users interact with jayw9 so we can improve performance and content
• Preference cookies — store your language, currency, and display preferences for a personalised experience

You can control or disable cookies through your browser settings at any time. However, disabling essential cookies may affect the functionality of the jayw9 platform, including your ability to log in and play games.

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes described in this policy. Account information is generally kept for the duration of your active account plus a reasonable period thereafter to comply with legal, regulatory, and audit obligations.

When your data is no longer required, we take appropriate steps to securely delete or anonymise it. Transaction records may be retained for a longer period where required by financial regulations applicable in Bangladesh.

Security Measures

jayw9 employs industry-standard security measures to protect your personal data from unauthorised access, alteration, disclosure, or destruction. These include SSL/TLS encryption for all data transmissions, secure storage of sensitive credentials, firewalls and intrusion detection systems, and strict internal access controls that limit who can view your data to personnel with a genuine business need.

While we take all reasonable precautions, no digital platform can guarantee absolute security. We encourage you to use a strong, unique password for your jayw9 account and to contact our support team immediately if you notice any suspicious activity on your account.

Your Rights and Choices

As a user of jayw9, you have the following rights in relation to your personal data. To exercise any of these rights, please contact our support team at the email address listed in the Contact section of this policy.

• Right of access — you may request a copy of the personal data we hold about you
• Right to rectification — you may ask us to correct any inaccurate or incomplete data
• Right to erasure — you may request deletion of your personal data, subject to legal retention obligations
• Right to restriction — you may ask us to restrict processing of your data in certain circumstances
• Right to object — you may object to our processing of your data where we rely on legitimate interests

We aim to respond to all data rights requests within 30 days. There is no charge for exercising your rights in most circumstances. We may need to verify your identity before processing a request to protect your account security.

Third-Party Links and Services

The jayw9 platform may reference or display information about third-party game providers such as Pragmatic Play, Evolution Gaming, Spribe, or Ezugi. Our Privacy Policy applies only to the jayw9 platform itself. When you interact with any third-party service or provider, their own privacy policy governs how they handle your data. jayw9 is not responsible for the data practices of any external party.

Age Restriction and Children's Privacy

jayw9 is strictly a platform for adults aged 21 and above. We do not knowingly collect personal data from individuals under the age of 21. If we become aware that a person under 21 has provided personal data to us, we will take immediate steps to delete that information and close the associated account. If you believe a minor has registered on jayw9, please contact our support team promptly at the email address provided in the Contact section below.

Changes to This Privacy Policy

jayw9 reserves the right to update this Privacy Policy at any time to reflect changes in our practices, platform features, or applicable legal requirements. When we make material changes, we will update the "Last Updated" date at the top of this page and, where appropriate, notify registered users via email or an in-platform notification.

Your continued use of jayw9 after any changes to this policy constitutes your acceptance of the updated terms. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way jayw9 handles your personal data, please contact our support team. We are committed to addressing all privacy-related enquiries promptly and transparently.

Email: [email protected] — our team typically responds within 1-2 business days (Bangladesh Standard Time, UTC+6).